General Terms and Conditions

Products and services available on

This document (hereinafter referred to as the “GTC”) sets forth the rights and obligations of Citybuddha Bt. (hereinafter referred to as: Service Provider, Contractor) and the Customer (hereinafter referred to as: Customer, consumer, user, orderer, buyer) when using the Service Provider’s e-commerce services via the website (hereinafter referred to as: website, webshop, webshop) (hereinafter

This document is not filed, it is only completed in electronic form, it is not a written contract, it is written in Hungarian, and it does not allude to a code of conduct. Please contact us at the above contact details if you have any problems about the operation of the webshop, the ordering and delivery procedure.

This GTC applies to the legal relations on the Service Provider’s website ( and subdomains ( and This GTC is permanently available on the website and can be downloaded from the following link:

Service provider’s details:

The name of the service provider is Citybuddha Bt.  (Citybuddha Event Management and Consulting Company Limited)

Managing Director: Károly Pálfai

Head office of the service provider.

Place of complaint filing: 6331 Foktő, Duna utca 16.

Contact details of the service provider, regularly used e-mail address for contacting customers:

Tax number: 21880766-1-13

Name of the registering authority: National Tax and Customs Pest County Tax and Customs Directorate

Telephone number: +36 30 346 3245

Language of the contract: Hungarian

Name, address, e-mail address of the hosting provider:

Deninet Kft. – 1188 Budapest, Bercsényi u. 79/b. –

Basic provisions


The issues not regulated in these Rules and the interpretation of these Rules shall be governed by Hungarian law, in particular with regard to the relevant provisions of Act V of 2013 on the Civil Code (“Civil Code”) and Act CVIII of 2001  on e-commerce and certain issues regarding Information Society services (Act on the Regulation of the Hungarian Government on the detailed rules of contracts between consumers and businesses), and the provisions of Government Decree 45/2014 (26.II.). The mandatory provisions of the relevant legislation shall apply to the parties without any specific stipulation.

These Rules will take effect on January 1, 2022, and will stay in effect until they are rescinded. The Service Provider has the authority to alter these Regulations unilaterally. On the day of its coming into force, the Service Provider will publish the modified GTC on its website. By using the Website, Users agree that all of the Website’s rules and regulations will automatically apply to them.

Even if the Member is not a registered user of the website, the User accepts that he or she is bound by the requirements of the Regulations by visiting the Service Provider’s website or reading its material in any way. If the User does not agree to the Terms and Conditions, he or she is not permitted to use the Website.

The webshop domain called is based and maintained in Hungary. Since the site can be visited from other countries, users expressly acknowledge that the governing law in the relationship between the user and the Service Provider is Hungarian law.

If the user is a consumer, the court of the defendant’s (consumer’s) domicile shall have exclusive jurisdiction over the consumer in disputes arising from this contract pursuant to Article 26 (1) of the Civil Code. With regard to other property law matters, the User and the Service Provider submit to the exclusive jurisdiction of the Central District Court of Buda, and in matters falling under the jurisdiction of the District Court of Kalocsa – Kecskemét Court (Article 27 (1) of the Civil Code – jurisdiction agreed by the parties).

The Service Provider retains all rights to the website, any part of it, and the content that appears on it, as well as the website’s distribution. It is forbidden to download, store, process, or sell the contents of the website or any part of it without the express permission of the Service Provider.

The User understands and agrees that the Service is offered “as is” and “as available.”

The information on the website may not be accurate in other countries. It’s likely that their use or reading will be outlawed in some regions. The Service Provider cannot be held liable in the event that someone accesses the Sites from a location and uses the information obtained in an unauthorized manner prohibited by local law.

Interpretative provisions

Consumer: a natural person acting outside the scope of their profession, self-employed occupation or business activity

Service: the service available on the website, i.e. the purchase of intellectual products, publications and products of Károly Pálfai and Ákos Szarka, as well as the purchase of tickets for courses and presentations.

Operator/Service provider: the provider of the website. For details, see section 1.

User: visitor/buyer/customer of the website.


The Service Provider’s presentation is available here:

Registration / Purchase

The customer has the option of using the webshop without registering or registering as a customer.

By shopping/registering on the website, the User confirms that he or she has read and understood the terms and conditions of these GTC as well as the Privacy Policy presented on the website, and that he or she consents to the data processing.

During the purchase/registration process, the User is required to provide accurate information. The resulting electronic contract will be null and void if fraudulent data or data that may be linked to another person is provided during the purchase/registration. If the User uses the Service Provider’s services on behalf of another person and uses that person’s data, the Service Provider will not be liable.

The Service Provider shall not be responsible for any delivery delays or other problems or errors caused by the User’s erroneous and/or inaccurate data.

The Service Provider shall not be responsible for any damages incurred as a result of the User forgetting their password or if it becomes accessible to unauthorized persons for any cause other than the Service Provider’s negligence.

Range of products and services available for purchase:

In the webshop, you may purchase Károly Pálfai and Ákos Szarka’s publications and products, as well as online educational materials and tickets for courses and lectures listed in the programs section.

The following are the categories of products and services available:

Lectures; Courses; Workshops; Retreats; Online courses; Yoga classes; Personal consultations; Meditations; Books by Károly Pálfai and Ákos Szarka;

The products are exclusively available for purchase on the internet. 

The product prices indicated are in HUF and include VAT as required by law, but do not include delivery charges. 

There are no additional packaging expenses.

The Service Provider must include the name and description of the products, as well as a photo of the products, in the webshop. The photographs on the product info sheets may differ from the actual product and are only intended to be used as a guide. Any disparity between the image provided in the webshop and the real appearance of the goods cannot be held against us.

If a special pricing is offered, the Service Provider must clearly tell Users about the promotion and its duration on the website.

If the Service Provider, despite all reasonable care and diligence, displays an erroneous price on the Webshop interface, in particular a price of “0” Ft or “1” Ft that is clearly incorrect, e.g. significantly different from the generally accepted or estimated price of the product, or a price of “0” Ft or “1” Ft due to a system error, the Service Provider is not obligated to deliver the product at the incorrect price, but may offer to the product at the correct price, in the knowledge of which the Customer may withdraw from the purchase.

There is a significant difference in value between the genuine price of the goods and the price indicated in the case of a false price, which should be instantly obvious to the ordinary consumer. A contract is concluded by mutual and consensual expression of the parties’ will, according to Act V of 2013 on the Civil Code (Civil Code). The contract is not a legal contract if the parties cannot agree on the contractual conditions, that is, if there is no mutual and consensual expression of the parties’ will. A contract is void if an order is confirmed at an incorrect/incorrect price.

Ordering process


The user can either log in to the webshop after registration or begin shopping immediately without registering. If you want to order downloadable content or material, you must first create an account.

Choose the items you would like to order, add them to your shopping cart, adjust the amount if necessary, fill in some of the information needed in the order interface, and click to finalize the order.

The contents of the basket can be viewed at any moment by clicking on the “basket” button.

If the User wishes to add more items to the cart, he/she can use the “add to cart” button. You can check the number of goods you want to purchase if you don’t want to buy anything else. To delete the contents of the basket, click the “delete” icon. Click the “update basket” icon to finalize the quantity.

After that, the user can proceed by clicking the “Order” button and entering the delivery and payment information. It is possible to register or continue shopping as a guest at this point.

User enters the shipping and billing details and then the shipping and payment method, the types of which are as follows:

Payment methods

Payment by bank transfer: if the ordered product is delivered by courier service, the User shall pay the total amount of the order to the courier in cash upon receipt of the ordered product(s).

Payment by credit card: the User shall pay the price of the product and the delivery in one sum by credit card.


Payment by credit card

By paying by credit card, you can shop conveniently and securely in our shop. After ordering the selected goods, you will be redirected to the CIB Bank website, where you can pay with your credit card through the encrypted transaction used by the Bank, which is currently considered the most secure.

All our customers have to do is click on “pay by credit card” when selecting the payment method and then enter the card number, expiry date and three-digit security code on the CIB Bank payment server. CIB Bank accepts VISA, VISA Electron, V-Pay, MasterCard, Maestro and JCB cards.

Debit cards issued for electronic use only can only be accepted if their use is authorised by the issuing bank! Please check with your bank whether your card can be used for online purchases.

After a successful purchase, CIB Bank will issue an authorisation number for the transaction, which you should write down or print out the whole page. If the transaction is unsuccessful, should the card decline, CIB Bank will send you an error message with the reason for the error.

Delivery costs is a webshop that sells and delivers programs. We are able to deliver products that are not in stock within the agreed delivery time. We do not charge any packaging costs, but the shipping costs are charged to the customer. The orders of our webshop are delivered by the courier service of MPL a Magyar Posta. Parcels are delivered on working days between 8 am and 5 pm. If you are not at home during this period, it is advisable to specify a work address as the delivery address (if available). Please note that we are not able to deliver to PO boxes. All orders delivered to a PO Box will be considered invalid and the customer will be informed accordingly. The courier service will attempt to deliver twice, the delivery costs of packages not received will be charged to the customer!

We deliver our products to your door within the whole country. Delivery charges.

Courier service: 1778 Ft

Postage: 1778 Ft

Postal point or parcel post: 1778 Ft

In all cases we will agree by e-mail or telephone the delivery time and the total amount to be paid, which in the case of cash on delivery must be given to the courier.

In the event of an error or omission in the products or prices in the webshop, we reserve the right to correct them. In such a case, we will inform the customer of the new details immediately after the error has been detected or corrected. The User may then confirm the order once again or withdraw from the contract.

The total amount to be paid will include all costs based on the order summary and confirmation letter. The invoice is included in the package. The User is obliged to inspect the parcel before the courier on delivery and, in the event of any damage to the products or packaging, to request a report to be drawn up, and in the event of damage, not to accept the parcel. The Service Provider will not accept any subsequent complaints without a report!

Parcels are delivered on working days between 8am and 5pm.

After entering the data, the User can click on the “order” button to send the order, but before that he/she it is advised to re-check the data once again, send a comment with the order or send us an e-mail with any other request related to the order.

Please note that sending the order is subject to payment!

Correction of data entry errors.

The User will receive an e-mail confirmation after sending the order. If this confirmation is not received by the User within a reasonable period of time, depending on the nature of the service, but no later than 48 hours after the User’s order has been sent, the User shall be released from any obligation to make an offer or to enter into a contract. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it is made available to him/her. The Service Provider shall not be liable for confirmation if the confirmation is not received in time because the User has entered an incorrect e-mail address during registration or because the storage space of his/her account is full and he is unable to receive messages.

Order processing and fulfilment

Orders are being processed during business hours. It is possible to place an order outside the times indicated as order processing times, if it is placed after the end of business hours, it will be processed on the following day. In all cases, the Service Provider’s customer service will confirm electronically when they can process your order.

As a standard, the delivery time is from 7 to 9 working days from the date of confirmation. In all cases, the delivery time and the total amount to be paid will be agreed via e-mail or telephone, and in the case of cash on delivery, the amount shall be paid to the courier.

On the basis of the contract of sale, the Service Provider is obliged to transfer the ownership of the goods, the User is obliged to pay the purchase price and take delivery of the goods.

If the seller is a business and the buyer is a consumer and the seller undertakes to deliver the goods to the buyer, the risk of loss or damage passes to the buyer when the buyer or a third party designated by the buyer takes possession of the goods. The risk passes to the buyer at the time of delivery to the carrier if the carrier has been engaged by the buyer, provided that the carrier has not been recommended by the seller.

If the seller is an entrepreneur and the buyer is a consumer, unless otherwise agreed by the parties, the seller (in these GTC: the Service Provider) is obliged to make the goods available to the buyer (User) without delay after the conclusion of the contract, but within 30 days at the latest.

In the event of a delay on the part of the Supplier, the User shall be entitled to set a grace period. If the seller does not meet their obligations within the grace period, the buyer is entitled to withdraw from the contract.

The User shall be entitled to withdraw from the contract without notice if

  1. a) the Supplier has refused to fulfil the contract; or

(b) the contract should have been completed at the time agreed for completion, and not at any other time, by agreement between the parties or by reason of the recognisable purpose of the service.

If the Service Provider fails to fulfil its contractual obligation because the product specified in the contract is not available, it shall immediately inform the User thereof and immediately refund the amount paid by the User.

Right of withdrawal

Please be informed that the right of withdrawal provided for in Government Decree 45/2014 (26.II.) is only available to customers who qualify as consumers under the Civil Code. According to the Civil Code. According to Article 8:1(1)(3) of the Consumer Protection Act, “consumer means a natural person acting outside the scope of his or her profession, self-employment or business activity.”

According to the provisions of Directive 2011/83/EU of the European Parliament and of the Council and Government Decree No. 45/2014 (26.II.26.) on the detailed rules for contracts between consumers and businesses, the Consumer may withdraw from the contract within 14 days of receipt of the ordered product without giving any reason and may return the ordered product. In the absence of this information, the Consumer is entitled to reserve the right of withdrawal for a period of 1 year.

The period for exercising the right of withdrawal shall expire 14 days after the date on which the Consumer, or a third party other than the carrier and anyone indicated by the Consumer, takes delivery of the product.

The Consumer may also exercise his or her right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the goods.

The cost of returning the product must be payable by the consumer; the business has not undertaken to bear this cost.

In the event of exercising the right of withdrawal, the consumer shall not be liable for any costs other than the cost of returning the product, but the service provider may claim compensation for material damage resulting from improper use.

The consumer shall not have the right of withdrawal in the case of a product which is not a prefabricated product, which has been manufactured on the basis of instructions or at the express request of the consumer, or a product which is explicitly personalised for the consumer.

The consumer may also not exercise his or her right of withdrawal in the case of a contract for the provision of a service, after the entire performance of the service, if the business has begun performance with the consumer’s express prior consent and the consumer has acknowledged that he or she will lose his or her right of withdrawal after the entire performance of the service;

for goods or services whose price is subject to fluctuations in the financial market which are beyond the control of the undertaking and which are possible even during the period during which the right of withdrawal may be exercised;

in respect of a perishable product or a product whose quality is short-lived;

products in sealed packaging which, for health or hygiene reasons, cannot be returned after opening after delivery;

a product which, by its nature, is inseparably mixed with other products after delivery;

an alcoholic beverage whose real value depends on market fluctuations beyond the control of the undertaking and whose price was agreed between the parties at the time of conclusion of the contract of sale but whose performance of the contract is to take place only after the 30th day following the date of conclusion;

in the case of a contract for a service where the undertaking, at the express request of the consumer, visits the consumer in order to carry out urgent repair or maintenance work;

for the sale of a copy of a sound or video recording or computer software in sealed packaging, where the consumer has opened the packaging after delivery;

a newspaper, periodical or magazine, with the exception of subscription contracts;

contracts concluded at public auction;

a contract for the provision of accommodation, transport, the hiring of a private car, catering or services related to leisure activities, other than for the provision of housing, where the contract has a fixed deadline or period for performance;

in the case of digital content provided on a non-tangible medium, where the undertaking has begun performance with the consumer’s express prior consent and the consumer has, at the same time as giving that consent, acknowledged that he or she loses the right of withdrawal once performance has begun.

The Supplier shall reimburse the amount paid, including the delivery charges, to the Consumer without undue delay, but within 14 days at the latest, following the return of the goods/receipt of the notice of withdrawal in accordance with the above legislation.

The refund shall be made by the same method of payment as the one used for the original transaction, unless the Consumer expressly agrees to another method of payment; no additional costs shall be borne by the Consumer as a result of the use of this method of refund.

The Consumer shall return the goods or deliver them to the Supplier’s address without undue delay and in any event no later than 14 days after the date of sending the notice of withdrawal from the contract to the Supplier.

Warranty, guarantee

Defective performance

The debtor is in default if the service does not meet the quality requirements laid down in the contract or by law at the time of performance. The obligor is not in defective performance if the person entitled knew of the defect at the time of the conclusion of the contract or should have known of the defect at the time of the conclusion of the contract.

Any term in a contract between a consumer and an undertaking which derogates from the provisions of this Chapter relating to implied warranties and guarantees to the detriment of the consumer is void.

Accessories warranty

In which cases can the User exercise his/her right to an accessory warranty?

In the event of a defective performance by the Service Provider, the User may assert a claim for a warranty of conformity against the Service Provider in accordance with the rules of the Civil Code.

What rights does the User have under his/her warranty claim?

The User may, at his/her choice, claim the following remedies: repair or replacement, unless the remedy chosen by the User is impossible or would involve disproportionate additional costs for the undertaking compared to the remedy chosen by the User. If the repair or replacement is not requested or could not be requested, the User may request a proportionate reduction of the price or have the defect repaired or replaced at the expense of the undertaking or, as a last resort, may withdraw from the contract. The User may transfer his/her right of warranty from one of his/her chosen rights to another, but the cost of such transfer shall be borne by the User, unless it was justified or the enterprise gave a reason for it.

What is the deadline for the User to exercise his/her right of accessory warranty?

The User must report the issues immediately when it is discovered, but no later than two months. Please be aware that you cannot file a claim for damages after the two-year limitation period has passed from the date of contract performance.

Who can you claim against?

The User may assert a claim against the Service Provider.

What are the other conditions for exercising the rights of the customer?

There are no other prerequisites for asserting a claim other than reporting of a fault within six months of the date of performance if the User establishes that the goods or service was delivered by the firm operating the webshop. The User, however, will be required to verify that the flaw detected by the User existed at the time of performance six months after the date of performance.

Product Warranty

In which cases can the User exercise the right to a product warranty?

In the event of a defect in a movable item (product), the User may, at his/her option, claim under either the accessories warranty or the product warranty.

What rights does the User have under a product warranty claim?

As a product warranty claim, the User may only request the repair or replacement of the defective product.

In what cases is the product defective?

A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.

What is the deadline for the User to claim under the product warranty?

The User has two years from the date on which the product was placed on the market by the manufacturer to make a product warranty claim. Once this period has expired, he loses this right.

Against whom and under what other conditions can the User assert a product warranty claim?

You can only exercise your product warranty rights against the manufacturer or distributor of the movable good. The User must prove that the product is defective in order to assert a product warranty claim.

In which cases is the manufacturer (distributor) exempted from its product warranty obligation?

The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that:

– the product was not manufactured or put into circulation in the course of its business, or

– the flaw was not detected at the time the product was placed on the market due to the application of a legislation or a mandatory standard set by a public authority, or – the defect in the product is attributable to the application of a law or a compulsory standard set by a public authority.

Only one cause for exemption must be proven by the maker (distributor).

Please keep in mind that you cannot simultaneously claim an accessory warranty and a product warranty for the same problem. If your product warranty claim is approved, you can file an accessories warranty claim against the manufacturer for the replacement or repaired part.


In what circumstances can customers use their right to a guarantee?

According to Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables, if the user is a consumer, the Service Provider is required to give a warranty in the event of unsatisfactory performance. The following link lists the products that require a warranty:

What are the user’s warranty rights, and how long do they last?

A one-year warranty is included. The warranty period begins on the date that the consumer products are delivered to the consumer or, if the setup is completed by the distributor or its agent, on the date that the installation is completed.

When is a company released from its obligation to provide a guarantee?

The Supplier is only relieved of its guarantee obligation if it can show that the problem occurred after the service was rendered. Please keep in mind that you cannot make a warranty and a service warranty claim for the same defect, nor can you make a product warranty and a warranty claim for the same defect, but the consumer has rights under the warranty that are separate from those described in the product and service warranty chapters.

Beyond the warranty period, the service provider is not liable for losses caused by natural wear and tear/decay (professional life).

Furthermore, after the risk of harm has passed, the Service Provider shall not be liable for damages resulting from faulty or careless handling, excessive usage, or other than specified influences, or other improper use of the products.If the customer requests a replacement of the goods due to a defect within three working days after purchase (installation), the Service Provider will replace the goods if the defect prohibits the goods from being used as intended.

If a consumer requests a replacement within three working days of the purchase (installation) due to a defect in the consumer goods, the business may not claim disproportionate additional costs under Section 6:159 (2) a) of Act V of 2013 on the Civil Code, but is required to replace the consumer goods if the defect prevents the goods from being used normally.

Procedure in the event of a warranty claim


The parties’ agreement in a contract between a consumer and a business may not deviate from the Regulation’s provisions to the harm of the consumer.

The consumer bears the burden of proving that the contract was completed (by means of an invoice or even just a receipt).

The Service Provider is responsible for the costs associated with fulfilling the warranty obligation (Civil Code, 6:166).

The service provider is required to keep track of any warranty or guarantee claims made by the customer.

A verifiable copy of the record must be made available to the consumer without delay.

If the service provider is unable to declare the enforceability of the consumer’s warranty or guarantee claim at the time of notification, it must inform the consumer of its position in a verifiable manner within five working days, including the reasons for the refusal and the possibility of recourse to a conciliation body if the claim is denied.

The service provider must maintain the minutes for three years from the date of recording and submit them upon the supervisory authority’s request.

The Supplier must make every effort to complete the repair or replacement within fifteen days.

Warranty and guarantee claims under the consumer contract shall be governed by the provisions of Decree 19/2014 (IV. 29.)

Liability limits and dispute resolution

The information on the Website is provided solely for informational reasons, and the Service Provider takes no responsibility for its correctness or completeness. The Service Provider will make every effort to offer accurate and reliable information, but will not be liable for any damages that may arise as a result of the information.

The Service Provider is not responsible for any damages to the User’s computer equipment or other property caused by accessing or using the System or by opening hazardous content, which are primarily caused by computer viruses. The Service Provider is likewise not liable for the System’s unavailability or delayed performance as a result of the Internet Service Provider’s fault.

The User acknowledges and accepts the dangers and restrictions of the Internet by using the Webshop and using the Services. The User agrees that he or she must assess any risks associated with the use of the Services and must ensure that his or her computer is used safely and that any data kept on it is protected.The Service Provider will endeavour to do so, but cannot guarantee that the webshop will operate without interruption or that access to the service will be error-free. The User understands that, due to the nature of the Internet, the continuous operation of the service may be stopped, despite the Service Provider’s knowledge and intent. The Service Provider is allowed to suspend the Service partially or fully for system maintenance or other security reasons without prior notification or information to the Users, subject to annual availability (99 percent). According to the relevant sections of the Civil Code, the Service Provider is only accountable for damages caused by unlawful behavior for which it is responsible.

If one of the parties is unable to fulfill a contractual obligation as a result of war, rebellion, terrorist act, strike, accident, fire, blockade, flood, natural disaster, serious energy supply disruption, or other unforeseeable and unavoidable circumstances (force majeure) beyond the control of the User or the Service Provider, that person shall not be liable for any loss or damage caused by these events.

Provisions of  Miscellaneous 

For the fulfilment of its obligations, the Service Provider is permitted to engage an intermediary. It will be held fully responsible for any incorrect conduct as if only it had committed them oneself.

If any portion of these Terms and Conditions is or becomes invalid, illegal, or unenforceable, the remaining sections will remain valid, legal, and enforceable nonetheless. The omission of the Service Provider to exercise any of its rights under these Terms and Conditions shall not be construed as a waiver of those rights. A waiver of any right is only legal if it is declared in writing. The Service Provider’s failure to strictly adhere to a material term or condition of the Terms and Conditions on one occasion does not relinquish the Service Provider’s right to demand strict adherence to that term or condition in the future. The Service Provider and the User shall attempt to settle their disputes amicably. If this does not lead to a result, Clause 2.4 shall prevail.

Complaints handling policy

Our store aims to fulfil all orders to the highest quality and to the complete satisfaction of the customer. If the User has a complaint about the contract or its performance, he/she may communicate it by telephone, e-mail or letter.

The Service Provider will investigate the spoken complaint as soon as possible and take appropriate action. If the customer does not agree with how the complaint was handled or if it is not practicable to investigate the complaint immediately, the Service Provider must make a record of the complaint and its response, and deliver a copy of the record to the customer.

Within 30 days, the Service shall respond in writing to the written complaint. It must give reasons for its denial of the complaint. The Service Provider must retain a record of the complaint and a copy of the response for a period of five years and give it to supervisory authorities upon request.

If your complaint is denied, you have the option of taking it to a governmental authority or a conciliation agency, as described below:

A customer may file a complaint with the following consumer protection agency:

According to Government Decree 387/2016 (XII. 2.) on the designation of the consumer protection authority, in administrative authority matters, the district office or the district office of the county seat shall act in first instance, and in matters of national jurisdiction, the Pest County Government Office shall act in second instance. District offices’ contact information can be found at

In the event of a complaint, the Consumer has the possibility to address a conciliation body, the contact details of which can be found here:

Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Phone numbers: (76) 501-525, (76) 501-500

Fax number: (76) 501-538

Name: Mariann Mátyus

E-mail address:;

Baranya County Arbitration Board

Address: 7625 Pécs, Majorossy Imre u. 36.

Postal address: 7602 Pécs, Pf. 109.

Phone number: (72) 507-154

Fax number: (72) 507-152

Name: Dr. József Bodnár

E-mail address:;

Békés County Arbitration Board

Address: 5601 Békéscsaba, Penza ltp. 5.

Phone numbers: (66) 324-976, 446-354, 451-775

Fax number: (66) 324-976

Name: Dr. László Bagdi

E-mail address:;

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

(46) 501-091, 501-870

Fax number: (46) 501-099

Name: Dr. Péter Tulipán

E-mail address:;

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99.

(1) 488-2131

Fax number: (1) 488-2186

Name: Dr. György Baranovszky

E-mail address:;

Csongrád County Arbitration Board

Address: 6721 Szeged, Párizsi krt. 8-12.

(62) 554-250/118 extension

Fax number: (62) 426-149

Name: László Dékány, Zoltán Jerney

E-mail address:;

Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.

Phone number: (22) 510-310

Fax number: (22) 510-312

Name: László Kirst

E-mail address:;

Győr-Moson-Sopron County Conciliation Board

Address: 9021 Győr, Szent István út 10/a.

Phone number: (96) 520-202; 520-217

Fax number: (96) 520-218

Name: László Horváth

E-mail address:;

Hajdú-Bihar County Conciliation Board

Address: 4025 Debrecen, Petőfi tér 10.

Phone number: (52) 500-749

Fax number: (52) 500-720

Name: Dr. Zsolt Hajnal

E-mail address:;

Heves County Conciliation Board

Address: 3300 Eger, Faiskola út 15.

Postal address: 3301 Eger, Pf. 440.

Phone number: (36) 416-660/105 extension

Fax number: (36) 323-615

Name: Ms Pintérné Dobó Tünde

E-mail address:;

Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8.

Phone number: (56) 510-610

Fax number: (56) 370-005

Name: Dr. Dr. Judit Lajkóné Vígh

E-mail address:;

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő tér 36.

Phone number: (34) 513-010

Fax number: (34) 316-259

Name: Dr. György Rozsnyói

E-mail address:;

Nógrád County Conciliation Board

Address: 3100 Salgótarján, Alkotmány út 9/a

Phone number: (32) 520-860

Fax number: (32) 520-862

Name: Dr. Erik Pongó

E-mail address:;

Pest County Conciliation Board

Address: 1119 Budapest, Etele út 59-61. 2. floor 240.

Phone number: (1)-269-0703

Fax number: (1)-269-0703

Name: dr. Károly Csanádi

E-mail address:

Website address:

Somogy County Conciliation Board

Address: 7400 Kaposvár, Anna utca 6.

Phone number: (82) 501-000

Fax number: (82) 501-046

Name: Dr. Ferenc Novák

E-mail address:;

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 2 Széchenyi u., 4400 Nyíregyháza, Széchenyi u.

(42) 311-544, (42) 420-180

Fax number: (42) 311-750

Name: Katalin Görömbeiné Dr. Balmaz

E-mail address:;

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25.

Phone number: (74) 411-661

Fax number: (74) 411-456

Name: Tibor Mátyás

E-mail address:;

Vas County Arbitration Board

Address: 9700 Szombathely, Honvéd tér 2.

Phone number: (94) 312-356

Fax number: (94) 316-936

Name: Dr. Zoltán Kövesdi

E-mail address:

Veszprém County Conciliation Board

Address: 8200 Veszprém, Budapest u. 3.

Phone number: (88) 429-008

Fax number: (88) 412-150

Name: Dr. László Óvári

E-mail address:

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi utca 24.

Phone number: (92) 550-513

Fax number: (92) 550-525

Name: dr. Csaba Koczka

E-mail address:

The conciliation body is in charge of resolving consumer issues outside of the courtroom. The aim of the conciliation body is to try to achieve an agreement between the parties to resolve the consumer dispute and, if that fails, to rule on the case to ensure that consumer rights are implemented in a simple, rapid, efficient, and cost-effective manner. The conciliation body shall advise the customer on his or her rights and obligations at the request of the consumer or the Supplier.

The conciliation organization linked to the Budapest Chamber of Commerce and Industry is the only competent body for the procedure in the event of a cross-border consumer dispute relating to an online sales or service contract.

In the event of a complaint, the Consumer may use the EU online dispute settlement platform. To use the platform, please click here to register on the European Commission’s system. After logging in, the customer can file a complaint on the following website:

The service provider has a responsibility to participate in the conciliation process by responding to the conciliation body and ensuring that a person authorized to negotiate a settlement is present at the hearing. If the business’s head office or place of business is not registered in the county of the chamber of conciliation that administers the territorially competent conciliation body, the business’s requirement of cooperation includes offering the customer the option of a written settlement.


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Any material from the – as well as from and – website and its database may only be copied with written consent and with reference to the website in question.

The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed from them and its Internet advertising space.

It is prohibited to adapt or reverse engineer the content of the website or parts thereof, as well as and; to create user IDs and passwords in an unfair manner; to use any application that allows the website or any part thereof to be modified or indexed.

The name A – as well as and – is protected by copyright, and its use, except for the purpose of referencing, is only possible with the written consent of the Service Provider.

Unauthorised use will result in criminal and civil charge. The Service Provider may claim, among other things, cessation of the infringement and compensation for damages in accordance with the general rules of the Civil Code. In the case of copyright infringement, the Service Provider shall apply for a notarial certification of facts, the amount of which shall also be charged to the infringing user.

Data protection

The website’s privacy policy is available at:

Relevant legislation

Fundamental Law of Hungary

Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information (Infotv.)

Act CVIII of 2001 on certain aspects of electronic commerce services and information society services (eKertv.)

Act C of 2003 on Electronic Communications (Eht.)

Act CXIX of 1995 on the Use of Name and Address Information Serving the Purposes of Research and Direct Marketing (Act CXIX of 1995)

Act XLVIII of 2008 on the Basic Requirements and Certain Restrictions of Commercial Advertising Activities (Advertising Act)

Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses.

Foktő, 1 January 2022.

Károly Pálfai Managing Director